- Pooled in members from executive office, sales & marketing, and front office departments
To improve overall guest experience and ratings on review websites, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman launched the Guest Happiness Committee. The new team, whose members are from the executive office, sales & marketing, and front office departments, will be responsible for monitoring feedback from different review websites and taking the necessary actions to reinforce the high standards of service.
Iftikhar Hamdani, cluster general manager, commented: “Our hotels have always been committed in making our guests happy, which is the core principle of the hospitality business. Previously, we only have one department in-charge for this huge task thus, we pooled in members from the different departments to address the needs for quick and adequate responses to our clientele.”
Both properties are recipients of various review-based recognitions including TripAdvisor Certificate of Excellence and Travelers’ Choice Award; and HolidayCheck’s recommended hotel certification, to name a few. To further facilitate consistent and satisfactory service, the Guest Happiness Committee will ensure that each comment is taken into account, and prompt the concerned departments of both the commendations and complaints from the reviewers.
Hamdani added: “We place high values on their feedback, and constantly find ways on how to boost the guest experience by continually improving our service and amenities.”