ManageEngine Emerges as a Champion in Info-Tech ITSM Research

ServiceDesk Plus Receives Research Group’s Champion Award; Recognized as Industry Trendsetter

  • Received a high Value Index score  indicating value per dollar spent for features, usability and stability
  • Recognized for its strong market presence and leadership in the industry

ManageEngine, the real-time IT management company, today announced that ServiceDesk Plus, its flagship ITSM product, has been recognized as a Champion in the Info-Tech Research Group Mid-Market Service Desk Vendor Landscape report. ManageEngine’s inclusion and placement in the report is a testament to its leadership status in the IT service management market and its ability to provide best-in-class ITSM solutions with enterprise-ready capabilities for mid-market companies.

“As organizations mature, they have to continuously innovate to get more business value from their IT operations and are constantly looking for tools that deliver results,” said Rajesh Ganesan, director of product management at ManageEngine. “We at ManageEngine realize this need and have purpose-built ServiceDesk Plus with the optimal balance of features, customization and programmability, all without compromising ease of use. We thank Info-Tech Research Group for this recognition which we believe will help many mid-market companies make the right choice.”

ManageEngine Scores High in Value Vendor Landscape reports by Info-Tech Research Group recognize outstanding vendors in the technology marketplace. By assessing vendors on the strength of their offerings and their enterprise strategies, Info-Tech Research Group’s Vendor Landscape reports pay tribute to the contributions of exceptional vendors in particular categories.

This report evaluated 13 vendors in the service desk market. ManageEngine came among the top three vendors ranked on the Value Index, which scores each vendor’s product offering and business strength relative to its price point. In the report, ServiceDesk Plus is identified as “an on-premises/SaaS solution that offers module-based scalability with seamless integration between the various add-ons.” Sandi Conrad, senior research director at Info-Tech Research Group and the report’s author, stated that “ServiceDesk Plus is perfect for organizations looking to incrementally increase maturity of IT through service desk, ITAM and other modules for IT operations and beyond.”

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