- Renowned global expert George Blankenship shares his experience with Emaar executives on delivering innovative customer experience
‘Emaar Speaker Series’ is a monthly series of guest lectures by prominent business leaders, experts and futurists. The series, organised by Emaar Properties, is an integral part of Emaar’s transformational journey focused on enhancing customer excellence, delivering innovation with a customer-first mindset and achieving sustained value creation for its shareholders and all stakeholders.
To date, Emaar has hosted high profile speakers including Salim Ismail the best-selling author of Exponential Organizations, Jimmy Allen the co-leader of Bain & Company’s strategy practice, Dr. Parag Khanna a leading international relations expert and global strategist and Tunc Cerrahoglu, a former senior executive from Anheuser-Busch InBev.
Emaar marked its fifth ‘Emaar Speaker Series’ event with a keynote speech by George Blankenship. Blankenship is a former Tesla, Apple and GAP Inc. executive, who has worked alongside the world’s most innovative business leaders like Elon Musk and Steve Jobs to deliver retail stores and experiences that delight the customer and generate customer loyalty.
Blankenship’s keynote speech focused on the key success factors in customer service, that are demonstrated by the world’s most successful and customer-obsessed companies. During his keynote, Blankenship highlighted real-world case studies of how customer innovation, digital transformation and employee empowerment can enhance customer experience and generate shareholder value.
Having formulated and executed retail growth strategies as a senior real estate executive, Blankenship shared insights which underlined customer focus as a key imperative for Emaar.
The event was attended by over 100 Emaar executives, who gained invaluable insights on taking Emaar’s customer service standards to the next level.
The Speaker Series is an investment by Emaar in its executives and reflects the management’s commitment to nurture its talents and develop the knowledge and skills of its employees. Emaar plans to further broaden the platform of learning for its executives and to engage broader audiences through its social platforms.