Hong Kong Airlines enjoys high recognition on its self-services implementations and this year, it progressively achieves the GOLD Certificate in the Fast Travel Program by International Air Transport Association (IATA), becoming one of the three Asia’s airlines to receive this honour. Best still, Hong Kong Airlines is the only local airline being recognised as GOLD.
Hong Kong Airlines implemented self-services options in six areas of a passengers’ airport journey, including Check-in, Bags ready-to-go, Document check, Flight Re-booking, Self-boarding and Bag recovery at the Hong Kong International Airport.
On top of a series of self-services implementations, Hong Kong Airlines has also launched “Sweeten You Up” service in 2015, strive to enhance inflight travel experience by offering newlyweds or couples celebrating their anniversaries, birthday and children passengers a sweet and enjoyable journey with their beloved in the sky. Moreover, Happy Angels are assigned in all flights to provide extra care to kids, ensuring a carefree journey for parents. Recently, the service is taken to a new level to include the ‘Musical instrument protection’ service as well as ‘Free bicycle baggage allowance’ dedicated to passengers who travel to and/or from Australia, New Zealand, Taiwan, Japan and Hainan to encourage green travel.
As the first and major Hong Kong-based carrier to use Mid Field Concourse (MCF) at the Hong Kong International Airport, Hong Kong Airlines will soon launch its brand new VIP lounge at the new concourse. Currently, about 99% of Hong Kong Airlines’ flights including both departure and arrival use MFC, enabling passengers to enjoy the convenience of the airbridge, contributing to a more pleasant flight experience.
In addition to the acquisition of IATA’s GOLD Certificate, the company has been presented various awards at HKIA Airport Safety Recognition Scheme for the three consecutive years. It was also granted for the first time two prestigious awards, namely Customer Service Excellence Award 2016 “Grand Award – Gold Award” and Hong Kong Top Service Brand Award, showing the increasing industry recognition of the Company’s endeavors of service optimization.